Abstract
Changing a functionally organised, 360 year old, public monopoly into a flexible commercial communications provider on a competitive market – this is Sweden Post’s challenge. One way to meet the challenge has been for Sweden Post to explore the topics of process orientation and business descriptions. The work was started in the spring of 1996, in a project called VEPRO. This chapter focuses on the different issues that were discussed in three of the sub-projects within VEPRO. As a conclusion, five important dilemmas that surfaced during the project are presented: degree of process orientation, process “flow”, multiple descriptions, amount of analysis, and order of development.