Abstract
“Process owner” is a new role in many organisations as a result of the increased interest in business processes. This chapter reports on the things that ten process owners at Ericsson Radio expressed as important in their work. Their processes all belonged to the early stages of developing new systems for mobile telecommunications. Nine main issues are identified among the things occupying the process owners’ minds. In summary, “process” is found to be a complicated concept in practice, several problematic relationships have to be dealt with, and issues of IS/IT are not in focus.