Service worker behavior and its spill-over effects

Book chapter

Open access

The Nordic School: Service Marketing and Management for the Future, pp.397-420

CERS, Hanken School of Economics

2015

Files and links (1)

url

http://hdl.handle.net/10138/156531View

Published (Version of record) Open

1 Record Views

Title: Service worker behavior and its spill-over effects
Creators - without role: Magnus Söderlund - Stockholm School of Economics, Department of Marketing and Strategy
Publication Details: The Nordic School: Service Marketing and Management for the Future, pp.397-420
Publisher: CERS, Hanken School of Economics; Helsinki
Number of pages: 24
Identifiers: 991001480469706056
Academic Unit: Department of Marketing and Strategy
Language: English
Resource Type: Book chapter