Abstract
Among best practices recommended by leading CIOs who participated in the "State of the CIO 2003" survey (Overby and Varon 2003), user involvement was ranked third within the actions they deemed most critical to successfully lead IT in their organizations (Overby 2003). Today's real challenge consists of figuring out who to invite to the party and how to get them involved. This paper analyses the involvement of users during the implementation of wireless information systems from an organizational innovation perspective. The coincident appearance of a widely popular innovation, wireless information systems and the renewed interest for sociotechnical theories, provides the opportunity to further develop the understanding of user involvement in technology management processes. This is done through a literature review on user involvement and the analysis of a case study about the implementation of a wireless information system in a forestry and sawmill company located in the northern part of Sweden.