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- Title
- Employee use of humor in the service encounter and its effects on customer satisfaction
- Creators - without role
- Magnus Söderlund - Stockholm School of Economics, Department of Marketing and StrategyEeva Liisa Oikarinen - Oulu Business SchoolLiisa Heikka Eija - University of Oulu (FI)
- Conference
- Proceedings of the QUIS15 International Research Symposium on Service Excellence in Management, June 12-15, Porto, Portugal. (Porto, 2017-06-12 - 2017-06-15)
- Publisher
- Porto
- Identifiers
- 991001480519706056
- Academic Unit
- Department of Marketing and Strategy
- Language
- English
- Resource Type
- Conference proceeding