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Knowledge work teams and groupware technology learning from Seagates experience
Journal article   Peer reviewed

Knowledge work teams and groupware technology learning from Seagates experience

A.B. Rami Shani, James A. Sena and Michael W. Stebbins
Journal of Knowledge Management, Vol.4(2), pp.111-124
2000-06-01

Abstract

Creativity Group technology Groupware Knowledge workers Sociotechnical theory Project Management
The goal of boosting creativity and productivity in knowledgebased teams is shared by managers in technologyoriented companies and industries. In this paper, we assess the nature of team performance and creativity in the context of computersupported technology. A field study of a Seagate Software project team provided the basis for the examination of four sub teams overall functioning and creativity. Factors considered included technology support, team member relationships, decision making, performance and meeting deadlines, attention to quality, and innovation and creativity. Results varied, revealing less reliance on computeraided support and more on social support. Creativity was recognized and supported, but at times hampered.

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