On structural equation modelling for customer satisfaction measurement

Journal article

Peer reviewed

Total Quality Management, Vol.11(4-6), pp.820-825

2000-07-01

Abstract

Customer satisfaction

Management value

23 Record Views

Title: On structural equation modelling for customer satisfaction measurement
Creators: Peter Hackl - Vienna University of Economics and Business
Anders H. Westlund - Stockholm School of Economics, {Historical} Department of Economic Statistics
Publication Details: Total Quality Management, Vol.11(4-6), pp.820-825
Academic Unit: {Historical} Department of Economic Statistics
Language: English
Resource Type: Journal article