Physical attractiveness of the service worker in the moment of truth and its effects on customer satisfaction

Journal article

Peer reviewed

Journal of Retailing and Consumer Services, Vol.16(3), pp.216-226

2009

Metrics

1 Record Views

Title: Physical attractiveness of the service worker in the moment of truth and its effects on customer satisfaction
Creators - without role: Magnus Söderlund - Stockholm School of Economics, Center for Consumer Marketing
Claes Robert Julander - Stockholm School of Economics, Center for Consumer Marketing
Publication Details: Journal of Retailing and Consumer Services, Vol.16(3), pp.216-226
Publisher: Elsevier
Number of pages: 11
Identifiers: 991001480208606056
Academic Unit: Department of Marketing and Strategy; Center for Consumer Marketing
Language: English
Resource Type: Journal article