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5 Record Views
- Title
- SEM-based customer satisfaction measurement: On multicollinearity and robust PLS estimation
- Creators - without role
- Anders Westlund - Stockholm School of Economics, {Historical} Department of Law, Languages and Economic StatisticsM Källström - EPSI Rating (GB)Johan Parmler - EPSI Rating (GB)
- Publication Details
- Total Quality Management and Business Excellence, Vol.19(7-8), pp.855-869
- Publisher
- Taylor & Francis (Routledge)
- Number of pages
- 855-869
- Identifiers
- 991001480574806056
- Academic Unit
- {Historical} Department of Law, Languages and Economic Statistics
- Language
- English
- Resource Type
- Journal article