Abstract
How and when does information technology (IT) contribute to the performance of the firm? Does IT provide competitive advantage? Why is IT so difficult to understand and manage? Does it have to be that way?
This book explores the complex, dynamic relationship between IT and business performance. It contains studies of IT-related change in different contexts, and it also offers models, tools and approaches that further the understanding and management of IT and business performance.
The book illustrates how value from IT is derived indirectly, through innovation of business processes and development of organizational capabilities. From this it follows that a deep understanding of the transformation of IT resources into business performance is crucial – because ultimately, it is the actions of people in a specific context that lead to realization of business performance improvements.
The primary audience for this book is reflective practitioners working with IT & business Performance, such as chief information officers (CIOs), general managers and change agents. The book is also well suited for people studying these and related roles.